Refund Policy
Last updated 16 September 2026
This policy explains cancellations and refunds for Luxa.
Subscriptions
Subscriptions are billed in advance and renew until cancelled. You can cancel anytime from the billing portal; your plan stays active until the end of the current paid period. We do not provide pro-rata refunds for partial periods.
One-time Deep Audits
A Deep Audit is a one-time digital service delivered as soon as it runs. Once the audit has been performed, it is not refundable.
Statutory rights
Nothing in this policy affects any refund or cancellation rights you have under applicable consumer law. Where the law requires a refund, we will honour it.
How to request
To ask about a charge or a refund, email support@marcelipawlinski.co.uk with your account email and the relevant invoice.